Executive Summary

Dynamic Operations Director with over 15 years of leadership experience in operations, strategic planning, software development, and IT. Proven track record in driving revenue growth, process optimization, and team leadership. Expert in implementing effective business strategies, managing complex projects, and fostering stakeholder relationships.

Core Competencies

• Operations Leadership & Team Management

• Strategic Planning & Execution

• Revenue Growth & Profit Maximization

• Process Improvement & Implementation

• Project & Program Management

• Stakeholder & Vendor Management

• Health, Safety, and Environmental Standards

• SaaS Applications & Data Analysis

Professional Experience

 AMERICAN BUREAU OF SHIPPING - NAUTICAL SYSTEMS, Houston, TX

Consulting 2022 – present

• Consulting with clients on business process, application management, conversions and migrations.

DSV Consulting, Houston, TX

Director of Operations, Sales and Account Management, 2016 – 2021

• Spearheaded operations, sales, and account management for aircraft maintenance and flight operations.

• Led process improvement initiatives, resulting in enhanced efficiency and profitability.

• Managed cross-functional teams, ensuring compliance with industry standards and regulations

PortVision / AIRSIS, Houston, TX

Manager of Operations / Product Manager, 2012 – 2016

• Directed operations and product management, focusing on maximizing capacity and profitability.

• Oversaw product development and business strategy implementation.

AMERICAN BUREAU OF SHIPPING - NAUTICAL SYSTEMS, Houston, TX

Consulting Manager   2006 – 2012 

• Managed a diverse team, focusing on client management and operational efficiency.

• Responsible for significant revenue management and process improvements.

Alternative Resource Corporation, Houston, TX, 2000 – 2002

Information Technology Consultant/Technical Field Lead

•  Provided comprehensive IT support, focusing on infrastructure and security.

RTFM Property Services, Port Aransas, TX, 1996 – 2000

Multi-site property management

• Managed multiple sites, including hotels, condos, and recreational facilities.

• Implemented organizational processes and trained new management teams.

United States Army, 1989 – 1996

Infantry, Personnel Administration, Military Intelligence

• Served in various capacities, including Infantry, Personnel Administration, and Military Intelligence.

• Awarded multiple commendations for exemplary service.

Key Accomplishments

• Maintained growth of greater than 30% annually by developing and implementing processes and procedures to drive business development, sales, customer success through proper tracking and analysis of sales, trends and key indicators at Third Coast Aviation.

• Strategically implemented account management, building new partnerships and agreements, providing higher quality contracts and sales for flight training program at Third Coast Aviation.

• Developed and implemented HSE (Health, Safety, and Environmental) standards within organization, resulting in no losses over the course of a year within a high-risk aviation environment.

• Responsible for teams of Operations and Consulting personnel with responsibilities of Account Receivables, Contract Negotiation/review, project implementation, project management, scheduling and working with Business Development to meet expectations of clients utilizing team and cross-functional training of teams.

• Created key partnerships with not-for-profit organization such as Texas A&M Galveston with American Bureau of Shipping, and Association of Port Authorities.

• Published a book on Operations Management: The Operational Tool Chest: The DNA to Successful Organizations", ISBN 978-0999320723.

• Reduced overall cost of business and by an average of 11% with newly negotiated high level contracts and streamlined processes.

• Created high level partnerships with Regional Airlines such as GoJets by strengthening business development activities with a marketing plan and vertical sales initiatives.

• Account Management for international accounts with an annual consulting average of $3M in revenue.

Open Letter

With over 15 years of experience in consulting, operations management, and strategic leadership, coupled with a robust background in software development and information technology, I am well equipped to providing the success you require.

In my recent role as Director of Operations, Sales and Account Management at DSV Consulting, I spearheaded numerous initiatives to optimize aircraft maintenance, flight, and warehouse operations. My focus on strategic planning and efficient program implementation has consistently resulted in notable revenue growth and operational excellence. This experience, combined with my tenure at PortVision/AIRSIS as Manager of Operations/Product Manager, honed my skills in capital planning, product development, and market performance enhancement.

One of my key strengths lies in developing and implementing effective policies and procedures. For instance, at Third Coast Aviation, I was instrumental in maintaining an annual growth rate of over 30% by establishing processes that enhanced business development, sales, and customer success. Additionally, my commitment to Health, Safety, and Environmental standards led to zero losses over a year in a high-risk aviation environment.

Having managed diverse teams and overseen significant projects in various roles, including at AMERICAN BUREAU OF SHIPPING - NAUTICAL SYSTEMS, I am well-versed in the nuances of team leadership, client management, and cross-functional collaboration. My ability to forge key partnerships, as demonstrated through collaborations with Texas A&M Galveston and the American Bureau of Shipping, underscores my proficiency in stakeholder and vendor relations.

Furthermore, my educational background in Business Management from Letourneau University and Management Information Systems, along with several certifications like COMPTIA A+, MCP – Windows 2000, and Dell, equip me with a unique blend of business acumen and technical expertise. I am enthusiastic about the prospect of bringing my blend of experience, skills, and dedication to serve, and I am eager to contribute to the goals/projects which lie ahead.

Thank you for taking the time to review my bio/cv. I look forward to the possibility of discussing how my experience, skills, and vision align with the needs of your team. I am available for further discussions and can be reached at tony@boulanger-gang.com.

Sincerely,

Robert A. Boulanger

Certifications